New title

Katri Rekola - Helena Haapio

Industrial Services and Service Contracts - A Proactive Approach
200 pages, B5 perfect bound
ISBN 978-951-817-990-3
Price 49 EUR

This book is about designing industrial business-to-business services. It focuses on product support services, particularly on how to design and package services successfully through appropriate contracts, specifications, and other documents. It presents important issues for consideration when preparing new service offerings and contracts, and provides tools and checklists that make the task easier.

It is an important work for anyone contemplating the move to more services, or struggling to optimize the results they are achieving. It illustrates the benefits of a proactive approach to service design and contract design. Case studies, checklists and sample forms provide practical tools to ensure successful implementation.  

Executive summary

Contents

About the authors

You can order the printed book from our webshop. It is available as an ebook from www.ellibs.com and www.ebooks.com.